What is the Helper?
The Helper is the small chat bubble — "Need help?" — you'll find at the bottom of the page. Click it, type your question, and you'll get an answer in seconds.
What can the Helper help with?
The Helper can answer practical questions about Folkemarked, for example:
- Does it cost anything to post a listing?
- How do I sell my car?
- What is a passkey — and how do I log in?
- How does a bidding round work?
- I want to sell my sofa — what do I do?
It answers based on Folkemarked's help articles and can link you straight to the relevant page.
Is it a real person?
No — the Helper is an AI assistant, not a customer service agent. It's available around the clock with no waiting time, but it can make mistakes and has no access to your account, active listings or messages. For matters that need human attention — account issues, suspected fraud, complaints — contact us directly via customer service.
Privacy
The Helper is an AI service and has no access to your personal information. See the privacy policy for full details on how we handle data.
Can't find the answer?
If the Helper can't help, you can browse the help centre or reach us at customer service.